PCT Training is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit pct.training or otherwise interact with us, in accordance with the UK GDPR and the Data Protection Act 2018.
1. Who We Are
PCT Training provides nationally accredited Adult Social Care qualifications across the UK. We are the data controller for the personal information described in this policy.
2. Information We Collect
We collect personal information that you provide directly to us:
First name, last name, email address, course of interest, and any message you send us.
Information you provide when you email, call, or contact us about courses or enrolment.
IP address, browser type, device info, and pages visited when you use our site.
3. How We Use Your Information
- Respond to your enquiries about our Adult Social Care qualifications
- Process course enrolments and manage the enrolment relationship
- Provide information about courses you have expressed an interest in
- Improve our website and services
- Comply with legal and regulatory obligations relating to accredited training providers
- Send relevant course updates where you have consented — you can opt out at any time
4. Legal Basis for Processing
Where you submit an enquiry form or sign up for marketing communications.
Where processing is necessary to take steps towards, or perform, a contract with you.
To respond to enquiries and improve our services, provided this does not override your rights.
Where we must process data to comply with the law or accreditation requirements.
5. Sharing Your Information
We may share your information with:
- Awarding/accrediting bodies — where necessary to process and certify your qualification
- IT and website service providers — who help us operate our site and store enquiry data, acting under our instructions
- Regulatory or law enforcement bodies — where we are required to do so by law
All third parties are required to respect the security of your data and treat it in accordance with the law.
6. International Transfers
Where any of our service providers are located outside the UK, we ensure appropriate safeguards are in place — such as UK adequacy regulations or standard contractual clauses — to protect your information.
7. Cookies
Our website uses cookies to help it function correctly and, where you consent, to understand how visitors use the site. We use Silktide Consent Manager, a free and open-source cookie consent tool, to ask for your permission before any non-essential cookies are set. You will see a cookie banner on your first visit.
You can change or withdraw your cookie consent at any time by reopening the Silktide banner or by clearing your cookies and revisiting the site. For more information, see Silktide's cookie banner documentation.
You can also control or delete cookies through your browser settings at any time.
8. How Long We Keep Your Information
Retained for up to 24 months, or until you ask us to delete it.
Retained in line with accrediting bodies' requirements and legal obligations.
9. Your Rights
Under UK GDPR, you have the right to:
10. Keeping Your Information Secure
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
11. Children's Privacy
Our website and courses are intended for adults. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date.
13. Complaints
If you have concerns about how we handle your personal information, please contact us first at hello@pct.training. You also have the right to lodge a complaint with the UK's data protection regulator:
14. Contact Us
If you have any questions about this privacy policy, please get in touch: